Civic Route
A PrōjectBiharInitiative

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In danger right now? Call 112, then see: firepolicehospital

Ration and food distribution

Ration cards and fair-price shop problems.

  1. Ration or fair-price shop problemA general ration complaint — we ask one question to find the exact route instead of guessing.
  2. Apply for a ration cardNew ration card application, printed card and related services through ServicePlus.
  3. Correct ration card detailsFix a wrong or missing name, address or member detail in an existing ration card.
  4. Ration card application delayed or rejectedTrack a pending ration card application and file a first appeal if it is rejected or beyond the service standard.
  5. Ration not received from the fair-price shopThe dealer did not give your ration, gave less than the entitlement, or overcharged: register a PDS grievance.
  6. Surrender, duplicate or lost ration cardYour ration card is lost, damaged, or must be surrendered because the family moved or split; a duplicate is issued on the same record.
  7. Dealer charged more than the fixed rateThe fair-price dealer took more money than the fixed rate printed on the receipt, or charged for a free entitlement.
  8. Fair-price shop closed on distribution daysThe dealer's shop stays closed on the days ration is meant to be given, or opens only for a few hours; the block food officer can check.
  9. Eligible family missing from the ration listYour family is eligible but no name appears in the ration list or no card was ever made; a fresh application starts the inclusion.
  10. Take ration in another place (portability)You have moved for work and want your monthly ration in the new place under the one-nation one-ration-card portability.

Land and revenue

Mutation, land records, possession certificates and revenue matters.

  1. Land record or jamabandi problemA general land-record complaint — we ask one question to find the exact route instead of guessing.
  2. Get a khatauni or khasra copyA certified copy of your land record (khatauni, khasra or jamabandi) is issued by the revenue circle where the land lies, or viewed on the state land-record portal.
  3. Apply for a possession certificate (pajha)A possession certificate records your physical possession and area of cultivated land; it is issued by the revenue circle after local enquiry.
  4. Wrong entry in the land recordAn incorrect name, area or classification in the jamabandi, khasra or khatauni is fixed by a record-correction application, not by a fresh mutation.
  5. Encroachment on government or public landUnauthorised occupation of government or common land is reported to the district administration, which can order inspection and removal.
  6. Boundary or hadd dispute with a neighbourA disagreement about where the boundary between two plots runs is examined by measurement and joint inspection; if not resolved, it goes to the revenue court.
  7. Partition or division of a shared propertyDividing a joint holding or property among co-sharers is a revenue proceeding; where everyone cannot agree, the revenue court decides the shares.
  8. Change land use from agriculture to non-agricultureUsing agricultural land for a non-agricultural purpose needs a conversion permission, applied for at the district revenue office.
  9. Land acquired — check the compensationIf your land has been acquired for a project, the award notice and valuation from the Land Acquisition Officer decide the compensation for land and crops.
  10. Wrong or outdated map (bhunaksha) entryA map that shows the wrong plot, area or boundary is corrected through the survey process by the Settlement Officer of the anchal.
  11. Tenant or sharecropper rights and recordIf you cultivate land as a tenant or sharecropper, you can ask for your entry in the tenant register and protection against eviction under Bihar tenancy law.
  12. Illegal sale or transfer of SC/ST landA sale or transfer of Scheduled Caste or Scheduled Tribe land made in violation of the law is void, and it can be reported to the district administration.
  13. Appeal against a revenue orderIf you disagree with a revenue decision, get the written order and file the next objection or appeal within the time printed on it.
  14. Land measurement (amin) not doneBoundary or area dispute needs official measurement: apply at the circle office for amin measurement.
  15. Pay land rent (lagan) or get the receiptAnnual land rent for your holding is paid at the revenue circle; the rent receipt is needed for later land services.
  16. Land mutation (dakhil-kharij)Change the recorded owner of land in the jamabandi through the Circle Officer or the e-Mutation portal.
  17. Mutation application delayedA pending mutation that has crossed the expected timeline: track it, remind the Circle Officer and escalate.
  18. Mutation rejected or disputedThe mutation order was refused, or you disagree with it: obtain the order and use the objection/appeal route.

Certificates and documents

Residence, caste, income and other public certificates.

  1. I need a certificate — not sure which oneA general certificate request — we ask one question so you get the right certificate instead of the wrong one.
  2. Apply for a caste certificateA caste certificate for SC, ST, OBC or EBC is issued by the revenue circle after enquiry, and is the basis for most scholarships and reservations.
  3. Apply for an income certificateAn income certificate is issued annually by the revenue circle after enquiry and is required for scholarships, tuition and many welfare schemes.
  4. Apply for a residence or domicile certificateA residence certificate proves that you live in a place and is required for school admission, scholarships and many state services.
  5. Apply for an EWS (economically weaker) certificateThe EWS certificate is used for reservation in education and government jobs for families in the lower income group, and is issued after income and family enquiry.
  6. Apply for a non-creamy layer (NCL) certificateThe non-creamy layer certificate confirms that a family in the backward class is not in the creamy layer, and is required for reservation benefits.
  7. Get a birth or death certificateBirth and death certificates are issued by the local registrar at the municipal office or Gram Panchayat, and are needed for school admission and every official purpose.
  8. Apply for a marriage certificateA marriage certificate is issued by the local registrar under the applicable personal law, and is needed for pension, passport and property claims.
  9. Apply for a disability certificate (UDID)A disability certificate is issued by the medical authority after assessment, and is required for disability pension, UDID card, scholarships and reservations.
  10. Police verification or character certificateA police or character verification is required for passport, some jobs and licences; the certificate is issued by the police or the Gram Panchayat.
  11. Correct a name or detail in a certificateA wrong name, date of birth or address in an issued certificate is corrected through a correction application, not by a fresh application.
  12. Certificate application delayed or not receivedAn applied-for certificate has not come and the service standard has passed; track it and, if needed, file a first appeal.
  13. Aadhaar update — mobile number, address or biometricsUpdate your Aadhaar at the nearest Aadhaar Seva Kendra or CSC, and track it on the myAadhaar portal.
  14. Voter ID — new registration or correctionRegister as a voter or correct your EPIC details on the ECI voters portal.
  15. RTPS service delayed, rejected or unsatisfactoryA notified service that missed its deadline, was rejected or left you dissatisfied goes to RTPS first appeal, not a fresh application.

Health

Government hospitals, staff absence and medicine availability.

  1. Government hospital problem — I need helpA general hospital complaint — we ask one question so you reach the facility that can actually resolve it.
  2. Doctor absent or patient not attendedThe doctor is absent, on an indefinite leave, or turned the patient away without treatment; the medical officer in charge is accountable.
  3. Medicine not available or expired in hospitalThe prescribed medicine is not stocked, or what was given is expired or short-dated; the hospital drug store and the medical officer are accountable.
  4. Ambulance did not come or came lateAn ambulance was called but did not arrive, or arrived after a long delay; the emergency number and the district hospital control room handle this.
  5. Ayushman card not working or treatment refusedThe Ayushman card is not accepted at the hospital, the family is not found on the list, or cash is demanded despite the card.
  6. X-ray, ultrasound or test not availableA prescribed diagnostic test is not done in the government hospital and the patient is sent outside at private cost.
  7. Free medicine not given under government schemeUnder a national health scheme the medicine is meant to be free in a government hospital but is not given, or the patient is asked to buy it outside.
  8. Pregnancy, delivery or child health service not givenAn antenatal check, institutional delivery benefit, vaccination or child check-up was not provided at the health centre.
  9. Blood not available in the blood bankA patient needs blood urgently and the blood bank says it is unavailable; the blood bank and the district health office are accountable.
  10. ABHA health ID not createdYou want a digital health ID (ABHA) and the health centre has not been able to create it, or the number is not working at the hospital.
  11. Complaint against a private hospitalOvercharging, lack of facilities or negligence by a private hospital; such a complaint goes to the state clinical establishments authority, not the health department.
  12. Hospital refused to admit the patientA hospital refused admission, including in an emergency, or referred the patient away without a reason; refusing a patient is a punishable offence under the health department rules.

Police and public safety

Public safety, policing and emergency routes.

  1. Police or safety problem — I need helpA general police complaint — we ask one question so you reach the police station, the cyber cell, or the emergency number immediately.
  2. Police station refused to register my FIRThe police station refused to write your complaint or to register an FIR; the law requires an FIR for a cognizable offence, and a written refusal can be escalated.
  3. Police took the complaint but is not actingAn FIR or complaint exists but investigation is stalled; the Superintendent of Police supervises the station and can be asked to review it.
  4. Threat, stalking or harassment outside homeSomeone threatens, follows, or harasses you outside your home; this needs an immediate police complaint, not only a grievance.
  5. Online fraud, fake call or OTP scamYou lost money to an OTP call, a fake app or a payment fraud; report on the national helpline 1930 within the golden hour and then on the portal.
  6. Person missing or child not foundA family member or child is missing; an immediate report to the police station starts the trace, and a missing-person portal entry follows it.
  7. Illegal liquor or illegal mining in my areaLiquor is being sold or made illegally, or sand or minerals are being dug illegally nearby; these go to the police, the excise department and the mining department.
  8. Traffic police dispute or challan on the spotA traffic policeman has stopped you and there is a dispute about the offence or the challan; do not argue on the road, ask for the challan and challenge it.
  9. Custodial beating or death, or police atrocityA person was beaten in custody, or someone died in police custody; this goes to the human rights commissions and senior police beyond the station.
  10. Passport police verification pendingYour passport application is held because the police verification has not been done; check the file number and visit the police station.
  11. Fire broke out — building, crop or vehicleA fire is burning right now: call 112 first with the exact location, then alert the nearest fire station.

Social welfare

Pensions, scholarships and welfare benefits.

  1. Pension or welfare benefit problem — I need helpA general pension or welfare complaint — we ask one question so you reach the right office.
  2. Apply for old age pensionThe old age pension is given to senior citizens through the state and national programmes, and is applied for at the block level.
  3. Apply for widow pensionThe widow pension is given to eligible widows through the state and national programmes, and is applied for at the block level.
  4. Apply for disability pensionThe disability pension is given to persons with a disability certificate through the state and national programmes.
  5. Pension stopped or not creditedYour pension was coming but has stopped, or the money is not landing in the bank account; check the DBT and life certificate first.
  6. Domestic violence or harassment at homeYou are facing violence, cruelty or demands at home; this is an emergency and help is available on 181 and 112 immediately.
  7. Maintenance from husband or childrenYou need money from your husband or children for your living; the family court or the senior citizen tribunal decides such claims.
  8. Girl-child marriage or education grant not receivedThe state's marriage or education grant for a girl child did not come to your account.
  9. Child working as labour or forced workA child is made to work somewhere, including bonded labour; reporting on 1098 or to the district team starts the rescue process.
  10. Orphan or vulnerable child needs careAn orphaned or abandoned child's care, scholarship or foster arrangement is handled by the district child protection unit.
  11. Transgender certificate or pensionFirst get the transgender identity certificate from the District Magistrate, then apply for the state pension benefit.
  12. Senior citizen abandoned or not looked afterAn elderly parent is abandoned or neglected by children; the senior citizen tribunal can order maintenance and protection.
  13. Child marriage happening or plannedA child below the legal age is being married or is about to be; report immediately on 1098, 112 or to the district child protection unit.
  14. Leprosy cured (Shatabdi) pensionPersons cured of leprosy are entitled to a state monthly pension applied for at the block level.
  15. Destitute or beggar needing shelterA destitute person or family, including a beggar, can be referred to the district shelter home and rehabilitation scheme.
  16. Rural employment guarantee wages delayed (VB–G RAM G)Worked under the rural employment guarantee (earlier MGNREGA, now VB–G RAM G) but wages not credited: check the MIS status, then approach the programme officer.
  17. Rozgar Guarantee Card (job card) not madeNo job card yet under the rural employment guarantee (VB–G RAM G): register the household at the Gram Panchayat.
  18. PMAY-G house not allotted or instalment stuckEligible but no rural house sanctioned, or an instalment has not arrived: check the beneficiary list, then meet the BDO.
  19. e-Shram registration for migrant and daily-wage workersWork outside the village with no worker card: register on e-Shram directly or with CSC help.

Farming and irrigation

Crops, compensation, tubewells and canal water.

  1. Crops destroyed — flood, drought or wild animalsStanding crop ruined by calamity or animals: intimate the loss for insurance and ask the block agriculture office about state assistance.
  2. Canal water not reaching the fieldsIrrigation turn skipped or canal broken: call the minor irrigation helpline, then report to the junior engineer.
  3. Cattle or buffalo sick — no veterinary treatmentSick animal and no vet visiting: take it to the block veterinary hospital, then report to the district animal husbandry officer.
  4. Sold crop in mandi but payment stuckCrop sold but money not received: check the e-NAM payment status or call 1800 270 0224, then meet the mandi samiti.

Electricity and water

Power supply, billing, transformers and drinking water.

  1. Electricity problem — I need helpA general electricity complaint — we ask one question so you reach the right office and the right escalation.
  2. Apply for a new electricity connectionA new metered connection for a house or shop is applied for through the distribution company's portal or the local electricity office.
  3. Power cut, low voltage or transformer faultFrequent outages, low voltage, a sparking pole or a failed transformer in your locality; the distribution company's field office restores supply.
  4. Electricity bill wrong or disputedThe meter reading or bill amount is wrong, a bill arrived without consumption, or a subsidy is not credited; the bill is challenged with the utility first.
  5. Electricity meter not working or burntThe meter is stopped, burnt, spinning without consumption or has been replaced without a record; the utility must test and replace it.
  6. Electricity disconnected or wrongly cutYour connection has been disconnected, sometimes without notice or over a disputed bill; disconnection for recovery is regulated and can be challenged.
  7. Agricultural (Kisan) electricity connectionAn agricultural supply for irrigation, with a separate meter and a subsidised tariff, is applied for through the distribution company.
  8. Water problem — I need helpA general drinking-water complaint — we ask one question because tap supply, hand pumps and tankers are handled differently.
  9. Apply for a water tap or household connectionA household tap connection in a rural area comes under the tap water mission; in a city it is applied for from the municipal body or PHED.
  10. Hand pump or borewell not workingA village hand pump, tubewell or borewell has dried up or broken; repair is the responsibility of PHED or the Gram Panchayat under the water mission.
  11. Dirty, contaminated or smelly waterWater from the tap, well or hand pump looks, tastes or smells bad, or a complaint of contamination can be tested by the department laboratory.
  12. Water supply irregular or low pressureWater comes only for a few hours, or the tap runs dry and the supply is not restored on the notified schedule.

Roads and transport

Damaged roads, road classification and street-level transport problems.

  1. Broken or damaged roadPotholes, broken stretches or a damaged road — who maintains it depends on the road's classification.
  2. Sanctioned road not built or not completedA road that was sanctioned or promised has not been built, or the built length is much shorter than the sanctioned length.
  3. Road blocked or encroachedA road or street is blocked by an illegal structure, parked vehicles or material dumps; the road agency or the local body clears it.
  4. Missing or broken bridge or culvertA culvert or small bridge is missing, collapsed or too narrow, cutting off a village or farm; RWD handles small structures, RCD larger bridges.
  5. Missing speed breaker, signboard or dividerA crossing, curve or school zone has no speed breaker, signboard or divider, and accidents have occurred; the road agency installs them.
  6. Street light not working or not installedA street light is dark, broken, flickering or has not been installed; the local body (urban) or Gram Panchayat (rural) owns the poles.
  7. Bus service absent or route discontinuedThere is no bus on a route, a route was discontinued, or a bus does not come as notified; this is a transport department and depot matter.
  8. Auto or e-rickshaw overcharging or meter disputeAn auto-rickshaw or e-rickshaw driver is overcharging, refusing the meter, or arguing about the fare; transport department or traffic police can act.
  9. Driving licence, RC, permit or fitness problemGetting or renewing a driving licence, registering a vehicle, or getting a permit or fitness certificate; handled at the transport office / Parivahan.
  10. Traffic challan or wrong fineAn e-challan you did not commit, a wrong amount, or a dispute about a parking fine; the traffic police / transport challan portal handles it.
  11. Road not cleaned or dust not suppressedA road is never swept, has no water sprinkling, or garbage is swept to the roadside; the road agency or local body is responsible for sweeping.

Civic infrastructure

Drainage, waterlogging, public works and neighbourhood maintenance.

  1. Sewer overflowing or no sewer connectionA sewer line is overflowing, or a house or street has no sewer connection; PHED and the local body share responsibility depending on the area.
  2. Garbage not collected or overflowing binHousehold waste is not collected, the bin is overflowing, or waste is dumped on the road; the local body runs door-to-door collection.
  3. Illegal dumping or garbage burningSomeone is dumping waste on open land, a nullah or a river, or burning it openly; this is a pollution and local body issue together.
  4. Public toilet missing or unusableA public toilet is absent, locked, dirty or without water; urban local bodies run them under the sanitation mission.
  5. Community hall, park or public place damagedA park, community hall, temple, ground or waiting shelter is in poor condition or unusable; the local body or panchayat maintains it.
  6. Pot hole covered after repair — depth not filledA repaired road patch has sunk again and water collects; ask the engineer for the depth of the filling material used.
  7. Road dust or garbage not cleared by the bodyRoad cleaning, water sprinkling or garbage removal is not being done by the municipal body or panchayat even after a complaint.
  8. Toilet subsidy (₹12,000) not receivedBuilt the toilet but the SBM subsidy has not arrived: check the application status, then ask the panchayat.
  9. Blocked drain or waterloggingA choked drain or standing water on the road — the responsible body depends on whether the place is inside a town or a village.

Education

Government schools, teacher absence and school infrastructure.

  1. School problem — I need helpA general school complaint — we ask one question so you reach the office that handles it.
  2. Teacher absent or not taking classA teacher is frequently absent, or a class is not held and the students are sent home; the Block Education Officer supervises the school.
  3. Mid-day meal not served or poor qualityThe school meal is not served on some days, served irregularly, or is of poor quantity or quality; the meal in-charge and the Block Education Officer are accountable.
  4. Textbook or uniform not receivedA free textbook, uniform or study material promised under a scheme has not been given to the student.
  5. Scholarship not received or application rejectedA scholarship application was rejected, the money did not come, or the student was not in the beneficiary list; the portal and the district scholarship committee handle it.
  6. Admission under 25% RTE quota in a private schoolAdmission to a private unaided school under the constitutional 25% reservation for weaker sections is a right, and the fee is capped at the notified amount.
  7. School building, toilet or drinking water problemThe school building is unsafe, a toilet is not usable or there is no drinking water in the school; these are reported to the education department and inspected.
  8. Anganwadi closed or not comingThe anganwadi centre is closed, the worker is absent, or the supplementary nutrition is not given; the Child Development Programme Officer supervises it.
  9. Result not declared or marks wrongA board or university result has not been declared, a mark is wrong, or a candidate is marked absent; the examination controller's office handles it.
  10. Teacher vacancy or no subject teacherA post of teacher is vacant in your school, or a subject has no teacher, so the class is taken by a non-teacher; recruitment is by the state commission.
  11. Girl child incentive not receivedA state girl-child incentive such as the birth grant, marriage grant or education grant has not been credited to your account.
  12. School scheme money pending (dress, cycle, scholarship)Dress, cycle or scholarship money has not arrived in the account: check MedhaSoft status, then ask the school.

Business and industry

Permissions, registrations and industrial land navigation.

  1. Business permission or registration problem — I need helpA general business complaint — we ask one question so you reach the labour, industry or tax office that handles it.
  2. Register the business on Udyam (MSME)Registering a micro, small or medium enterprise on the national Udyam portal is free and permanent, and unlocks MSME scheme benefits.
  3. Shop and establishment registrationA shop, office or commercial establishment that employs people needs registration under the state shops and establishments law.
  4. GST registration or return problemRegistration, a return, a refund or an officer's notice under GST is handled on the national portal and the state tax administration.
  5. Trade licence from the local bodyA shop, eatery, warehouse or commercial activity needs a trade licence from the municipal body of its area.
  6. Industrial land or shed allotmentSetting up a factory or unit needs land or a shed in an industrial area, allotted by the state industrial authority.
  7. Pollution consent (CTE/CTO) for the unitA factory or commercial unit needs the pollution board's consent to establish and then consent to operate before and after starting.
  8. Fire NOC for the building or unitA building or industrial unit above a certain size needs a fire no-objection certificate before it can operate.
  9. Building plan approval or map sanctionConstructing a commercial building needs the local body's map sanction; building without it is unauthorised construction.
  10. Startup recognition and seed supportA new venture can be recognised as a startup by the state, which unlocks seed support, tax benefits and incubation.
  11. Factory permission — which approvals in which orderSetting up a factory needs several permissions in order; the district industry office gives the sequence.

Environment and local nuisance

Garbage, nuisance and local environmental problems.

  1. Environment or local nuisance problem — I need helpA general environment complaint — we ask one question so you reach the pollution board, the local body or the police.
  2. Air pollution, dust or smokeSmoke, dust or burning from a factory, kiln, generator or road work is choking your area; the pollution board handles it.
  3. Noise pollution or loudspeaker after hoursA loudspeaker, generator, factory or DJ is making noise beyond the permitted hours or above the permitted level; the police and the pollution board act.
  4. Illegal construction or building without sanctionSomeone is building without a sanctioned map, on public land or in violation of the approved plan; the municipal body takes action.
  5. Tree being cut without permissionA tree is being felled without permission on public land, a roadside or a park; the forest department or the local body stops it.
  6. Pond, nullah or river encroached or pollutedA pond is being filled, a drain is blocked by waste, or a river bank is being dug; the water resources, municipal and pollution authorities act together.
  7. Hospital or hazardous waste dumped openlyUsed syringes, blood-stained waste or chemical waste is found dumped in the open; this is hazardous waste and the pollution board acts first.
  8. Stray cattle or dogs troubling the areaStray cattle block the road or destroy crops, or stray dogs bite people; the municipal body or the panchayat catches and shelters them.
  9. Mosquitoes breeding, no foggingMosquitoes are breeding in stagnant water and fogging is not being done; the local body does fogging and the health department handles an outbreak.
  10. Illegal digging or quarrying nearbySand, stone or soil is being dug illegally near a river, road or field; the mining department and the district administration stop it.
  11. Someone is polluting our drinking water sourceSewage, drain water or waste is being dumped near a well, boring or hand pump: get the water tested, then complain to the pollution board.
  12. Brick kiln smoke and dust troubling the areaA brick kiln is spreading smoke and dust over homes and fields: check its consent and complain to the pollution board.
  13. Village pond encroached or filled with wasteSomeone has grabbed part of the village pond, or waste is dumped in it: report at the circle office for removal.