About the tool
Civic Route
A source-driven guide to who is responsible for everyday civic problems in Bihar — what to do first, and where the answer comes from.
- Mapped issues
- 157
- Categories
- 13
- Official sources
- 81
- Display languages
- English + Hindi
How it works
Three short steps
Describe the problem
Write the issue in your own words. The user does not need to know the department.
Clarify if necessary
Ask one short follow-up only when responsibility depends on jurisdiction or circumstance.
Get the route
Show the responsible authority, the first action to take and the relevant official sources.
What Civic Route is
Civic Route answers one plain question: for this problem, which public office in Bihar is responsible? Describe an issue — a delayed land mutation, a broken road, a missing ration card — and the tool names the authority you should approach first, the step you should take, and the official sources behind that answer.
What it covers
Coverage spans land and revenue, ration and food, roads and transport, civic infrastructure, health, emergencies, identity documents, rural wages and more. Coverage is deliberately narrow: where no verified route exists, the tool says so plainly instead of inventing an authority.
How the search works
Type in English, Hindi or Roman Hindi — spelling need not be perfect. Your words are normalised (Devanagari and transliterated forms are both understood), similar civic phrases are matched by meaning with phrase, concept and fuzzy scoring, and results group by meaning rather than exact wording. Enter navigates directly only when confidence is high; otherwise you pick from the options.
How a route is built
Every answer follows one structure: where to start (the office that accepts your application first), the responsible authority and when a second office takes over, the escalation path if nothing happens, the papers you should carry, and the sources — Acts, Rules and government portals — with a last-verified date on every route. A ladder traces the offices above, from your starting point up to Patna, with your district's office numbers where listed.
One interface, three ways to type
The interface and its data are bilingual — English and Devanagari Hindi — on a single set of routes. Roman Hindi and code-mixed input are treated as a way of typing, not a third content language: the answer you get does not change with your script.
Sources and freshness
Every claim traces to a source id with a retrieval date. Sources are tiered — Acts and Rules first, government portals next, reporting only as context. Service and complaint routes are re-checked every 90 days, institutional records every 180 days, and Acts or Rules whenever an amendment is detected.
No account, no tracking, no AI
Civic Route has no login, no database and no runtime API calls — search, the decision flow and routing all run in your browser from build-time data. There is no AI behind the answers: they are structured, human-verified records, and nothing you type is sent anywhere. Your district choice, like your language and theme, stays on this device.
Works offline, updates quietly
As an installable web app, Civic Route keeps a cached copy of the pages it has shown you. When you are offline it says so — or shows an explicit offline page — because civic guidance must never look current when it is not. New versions arrive quietly and never interrupt a search.
Limits and disclaimer
Civic Route is not legal advice and is not run by the government. Procedures change; always confirm the current process on the relevant official portal before filing or visiting an office. If something here is wrong or out of date, tell us through the correction link on the Sources page.
Keep reading
An initiative of PrōjectBihar
Civic Route is built and maintained as a public-interest project of PrōjectBihar — part of the Project Bihar family of civic tools.