Civic Route
A PrōjectBiharInitiative

Health

Government hospital problem — I need help

A general hospital complaint — we ask one question so you reach the facility that can actually resolve it.

Last verified: 2026-09-26

ConditionalDistrictLast verified: 26 Sept 2026

Start here

Ask the blood bank to check its stock and the nearest donor groups, and if blood is genuinely unavailable, ask the blood bank officer to record the request for the district.

Who is responsible

  • Medical Officer In-charge (Civil Surgeon / MOIC)Medical officer in charge of a government hospital or health facility in Bihar, responsible for services and staffing.
  • Health and Family Welfare Department, BiharOwns public hospitals, primary health centres, health programmes and the State Health Agency in Bihar.

A blood bank is expected to maintain stocks of the common groups and to arrange for a rare group on request, and a patient needing urgent blood is entitled to know what is available and what the next step is. A recorded request to the blood bank officer creates a duty for the district to arrange supply, and a request for a rare group usually has to be met by contacting other blood banks in the state.

Important condition: For a rare group the hospital must also search its own contacts and the district administration often helps; a single refusal is not the end of the process.

The ladder to Patna

Set your district to see local office numbers

  1. You

    Your home, village, or ward — where the problem is.

  2. Start here

    Ask the blood bank to check its stock and the nearest donor groups, and if blood is genuinely unavailable, ask the blood bank officer to record the request for the district.

  3. District

    Medical Officer In-charge (Civil Surgeon / MOIC)

    Medical officer in charge of a government hospital or health facility in Bihar, responsible for services and staffing.

  4. State

    Health and Family Welfare Department, Bihar

    Owns public hospitals, primary health centres, health programmes and the State Health Agency in Bihar.

  5. State

    Government of BiharPatna · state headquarters

    State government; departments deliver citizen services through ServicePlus and department portals.

Call the emergency number and the district blood bank

If that does not work

  1. 1

    Ask the blood bank officer to record the request

    Open official page
  2. 2

    Ask the medical officer in charge to arrange supply

    Open official page
  3. 3

    If a life is at risk, escalate to the district magistrate

    Open official page
Sources and evidence
  1. [1] Health and Family Welfare Department, BiharThe Health and Family Welfare Department administers government blood banks in Bihar.
  2. [2] Emergency helpline 112 (all-in-one emergency response, India)112 is the single emergency number used to reach urgent health response.
Report a correction
Doctor absent or patient not attendedMedicine not available or expired in hospitalAmbulance did not come or came lateAyushman card not working or treatment refusedX-ray, ultrasound or test not availableFree medicine not given under government schemePregnancy, delivery or child health service not givenBlood not available in the blood bankABHA health ID not createdComplaint against a private hospitalHospital refused to admit the patient