Civic infrastructure
Road dust or garbage not cleared by the body
Road cleaning, water sprinkling or garbage removal is not being done by the municipal body or panchayat even after a complaint.
Start here
Escalate a road cleaning or garbage complaint that the local body has not acted on, using the state grievance portal and then the district administration.
Who is responsible
A first complaint goes to the ward councillor and the municipal office. When the same complaint is not acted on after repeated follow-up, it becomes a matter of departmental accountability, and a written grievance with the ward reference is the way to record it formally.
Important condition: Where the road is classified under the road department rather than the municipality, the complaint must go to the road agency, not the municipal office.
The ladder to Patna
Set your district to see local office numbers
You
Your home, village, or ward — where the problem is.
Start here
Escalate a road cleaning or garbage complaint that the local body has not acted on, using the state grievance portal and then the district administration.
Urban local body
Executive Officer (Nagar Parishad / Nagar Panchayat)
Executive head of a Nagar Parishad or Nagar Panchayat in Bihar, responsible for municipal services under the Bihar Municipal Act.
State
Urban Development and Housing Department, Bihar
Policy and support for municipal sanitation, drainage and public street upkeep through urban local bodies.
State
Government of BiharPatna · state headquarters
State government; departments deliver citizen services through ServicePlus and department portals.
If that does not work
- 1
Keep the earlier complaint reference numbers as proof
Open official page - 2
Escalate to the district administration with photographs
Open official page - 3
If still not acted on, use the central grievance portal
Open official page
Sources and evidence
- [1] Lok Shikayat grievance portalLok Shikayat is the state portal for registering and tracking departmental grievances.
- [2] Sahyog RTMS grievance redressal systemSahyog RTMS registers grievances, tracks them and provides appeal across departments.
- [3] CPGRAMS — Government of India grievance portalCPGRAMS is the central grievance escalation when state remedies do not produce action.