Civic Route
A PrōjectBiharInitiative

Police and public safety

Police or safety problem — I need help

A general police complaint — we ask one question so you reach the police station, the cyber cell, or the emergency number immediately.

Last verified: 2026-09-26

ConditionalDistrictLast verified: 26 Sept 2026

Start here

Ask the station to put the refusal in writing, and then send a written complaint to the Superintendent of Police with the same facts.

Who is responsible

  • Station House Officer (SHO) / Police StationOfficer in charge of a police station in Bihar, responsible for FIR registration, investigation and first response.
  • Home Department, Bihar (Police)Police administration, law and order, crime records, emergency response and citizen policing services in Bihar.

For a cognizable offence the station must record the information and register it, so a refusal is itself a legal failing, and the law provides that the refusal be complained of in writing to the senior officer. The written refusal or the copy of the rejected complaint is what proves the refusal happened, and the senior officer can then order registration.

The ladder to Patna

Set your district to see local office numbers

  1. You

    Your home, village, or ward — where the problem is.

  2. Start here

    Ask the station to put the refusal in writing, and then send a written complaint to the Superintendent of Police with the same facts.

  3. District

    Station House Officer (SHO) / Police Station

    Officer in charge of a police station in Bihar, responsible for FIR registration, investigation and first response.

  4. State

    Home Department, Bihar (Police)

    Police administration, law and order, crime records, emergency response and citizen policing services in Bihar.

    0612-22940500612-2294053

  5. State

    Government of BiharPatna · state headquarters

    State government; departments deliver citizen services through ServicePlus and department portals.

Open the police department portal

If that does not work

  1. 1

    Ask the station to record the complaint and keep a copy

    Open official page
  2. 2

    Send the same complaint in writing to the Superintendent of Police

    Open official page
  3. 3

    If not registered, use the state or central grievance portal

    Open official page
Sources and evidence
  1. [1] Home Department / Police, BiharThe police department in Bihar registers information reports and FIRs at station level.
  2. [2] Sahyog RTMS grievance redressal systemSahyog RTMS tracks complaints sent to senior officers across departments.
  3. [3] CPGRAMS — Government of India grievance portalCPGRAMS is available when a state police authority does not act.
Report a correction
Police station refused to register my FIRPolice took the complaint but is not actingThreat, stalking or harassment outside homeOnline fraud, fake call or OTP scamPerson missing or child not foundIllegal liquor or illegal mining in my areaTraffic police dispute or challan on the spotCustodial beating or death, or police atrocityPassport police verification pendingFire broke out — building, crop or vehicle