Police and public safety
Online fraud, fake call or OTP scam
You lost money to an OTP call, a fake app or a payment fraud; report on the national helpline 1930 within the golden hour and then on the portal.
Start here
Call the national cyber helpline 1930 within the golden hour, then report on the national cybercrime portal with the transaction details.
Who is responsible
Money lost to an OTP call or a fake payment can still be held if the report reaches the bank quickly, which is why the first hour is called the golden hour, and the portal report must include the transaction id, the amount, the time and the fraudster's number or link. A report to the local police station follows, because the cyber cell needs the complaint to investigate.
Important condition: The portal URL for cybercrime is cybercrime.gov.in; verify that the reported link matches this before sharing any detail.
The ladder to Patna
Set your district to see local office numbers
You
Your home, village, or ward — where the problem is.
Start here
Call the national cyber helpline 1930 within the golden hour, then report on the national cybercrime portal with the transaction details.
District
District Superintendent of Police (DSP)
District head of police in Bihar, responsible for supervision of police stations and serious criminal cases.
State
Home Department, Bihar (Police)
Police administration, law and order, crime records, emergency response and citizen policing services in Bihar.
State
Government of BiharPatna · state headquarters
State government; departments deliver citizen services through ServicePlus and department portals.
If that does not work
- 1
Call 1930 at once with the transaction details
Open official page - 2
Report on the national cybercrime portal
Open official page - 3
File the written complaint at your police station
Open official page
Sources and evidence
- [1] National Cybercrime Reporting PortalThe national cybercrime portal handles online fraud reporting and routes cases to the concerned cyber cell.
- [2] Emergency helpline 112 (all-in-one emergency response, India)112 can be used for an ongoing fraud that needs immediate intervention.
- [3] National Consumer Disputes Redressal Commission (NCDRC)The consumer forum is available where a bank or wallet provider fails to act on a disputed transaction.