Roads and transport
Broken or damaged road
Potholes, broken stretches or a damaged road — who maintains it depends on the road's classification.
Start here
For a damaged national highway, report to NHAI through its portal or helpline with the NH name and nearest landmark.
Who is responsible
National highways are maintained by NHAI, not by RCD or RWD. If the stretch turns out to be a state or rural road, use the corresponding route instead.
Important condition: Provisional: confirm the road's NH status before filing; NHAI site was intermittently unreachable during verification.
The ladder to Patna
Set your district to see local office numbers
You
Your home, village, or ward — where the problem is.
Start here
For a damaged national highway, report to NHAI through its portal or helpline with the NH name and nearest landmark.
State
National Highways Authority of India (NHAI)
Constructs and maintains national highways, including those crossing Bihar; state roads are outside its remit.
If that does not work
- 1
NHAI portal
Open official page - 2
Centre grievance portal
If NHAI does not respond, file on CPGRAMS with the NH number and complaint reference.
Open official page
Sources and evidence
- [1] National Highways Authority of IndiaNHAI is the national highway authority and the correct entry point for NH road issues.
- [2] CPGRAMS — Government of India grievance portalCPGRAMS accepts grievances against central bodies including NHAI.